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Performance Management

Course Overview

Performance appraisals are essential for the effective management and evaluation of staff. Appraisals help develop individuals, improve organisational performance, and feed into business planning.

Course Objectives

  • explain the purposes of performance management, types and the reasons they fail
  • identify the characteristics of an effective performance management program
  • describe the different sources of performance assessment information
  • explain the various methods used for performance evaluation
  • outline the characteristics of an effective performance appraisal interview or feedback
  • know how to coach your employees through performance management
  • better communication with your employees

Duration – 5 Days


Performance Management Overview

Performance Management Cycle

Needs for Performance Management

Performance Management vs Performance Appraisal

Performance Management Methods and Techniques Overview

Tools for the Performance Appraisal

Performance Management Relationships

Coaching and Performance Management

Performance Rating Errors

Politics of Performance Appraisal

Who Should Appraise?

Management By Objectives

Types of Objectives

Balanced Scorecard

General Standard Techniques for Performance Management

Rules for the Performance Management

An Effective Performance Appraisal Session

Preparation for the Performance Appraisal

Effective Communication

Organising the Performance Appraisal Step in Performance Organisation

The Performance Appraisal and Progress Review Interview

Ensure Privacy

Prepare Yourself

Encourage the Person

Listen Attentively and Actively

Commitment to Change/Improve

Revisions to Job Profile

Performance Indicators