Course Overview
“BOSS” is an intermediate level program designed for new hires and officers in the bank who undertake the back-office business processes primarily and client relationship management. The program will chronicle fundamentals of banking operations’ standards, procedures and practices of modern banking & other financial services in line with global best practices.
Course Objectives
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introduce participants to modern-day banking back-office functions, operational guidelines/framework for business as a whole; products, services and supporting infrastructure, whilst also exposing them to modern-day quality service delivery approach
- provide participants with knowledge in head office & branch operations practices
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equip participants with the tools that will facilitate the attainment of zero tolerance for errors and provision of premium service
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give participants insight into treasury, clearing and settlement operations apart from general back office undertaking
Duration – 5 Days