The module is a service excellence empowerment on ‘what winners do’ specially designed for all employees that complete the value chain in different departments of an organisation. Achievement of success is firmly dependent on the organisation’s buy-in to service excellence fundamentals.
educate participants on how to attain excellence in service delivery in order to gain a quantum leap in critical business results
- establish specific behaviour that will assure increased service excellence
- ensure participants understand who their customers are, what they need and what they expect
Duration – 5 Days